Frequently Asked Questions:

  • Do you ship?

    • At this time, we do not ship because we want to ensure that the quality of your cookies arrive in perfect condition when they are in your possession.

  • What are my pick-up options?

    • You can pick-up your order in Elk Grove on Friday evenings after 6 PM. If you need to pick-up your order on a different day or at a different time, please let us know, and we can work with you to accommodate a different pick-up arrangement.

  • Do you deliver and setup? (Northern California and Central Valley)

    • Yes, we do deliver. Delivery is an additional charge of .75 cents per mile of travel beyond the 20 mile radius of our shop location. There is free delivery for Elk Grove and the surrounding areas within 20 miles of our shop.

    • Yes, we can setup. Setup is a $50 fee for dessert tables, and additional fees will apply for display rentals (i.e. cake stands, cupcake displays, crates, etc.).

  • Do you bundle up orders? (i.e. the more I buy, do I get a discount?)

    • Unfortunately, we do not offer any bundling. We do our best to make everything customizable to fit each client’s needs. We do not offer discounts for the more items you order.

  • How do I order?

    • Please email us at info@sweetsaneets.net and fill out the order form with as much details about your order as you can, and we will respond regarding our availability and a more accurate quote for your order. Please allow for up to 48 hours for a response.

  • What is the minimum order?

    • The minimum order amount is $100, and you can mix and match different items to reach $100. We will accept small orders for locals and pick-up orders only. 

  • How far in advance should I place an order?

    • I recommend placing your order 6 months in advance as I book up quite quickly.

  • How do I make a payment?

    • Once your order is confirmed, we will email you an invoice. You are welcome to use the option provided by, Wave, our invoicing system.

  • What payment options do you offer?

    • You can pay with your debit or credit card on your invoice from Wave, or via Venmo (Sanitta-Kiep), CashApp (sweetsaneets), or Paypal (sanittakiep@yahoo.com). Cash is accepted ONLY for remaining balances. Checks will not be accepted.

  • Is there a deposit?

    • Yes, a deposit will be needed to reserve your booking for all orders. Your order will not be confirmed unless the deposit has been paid. If your order is less than $100 (local orders only), the deposit will be the full amount of the order. If your order is over $100, there will be a 50% deposit of the full amount.

    • Deposits are made 3 days after receiving an invoice. Your order is confirmed once the deposit has been paid and you receive a receipt. After 3 days, if a deposit has not been paid, your order will not be confirmed.

  • What is your cancellation policy?

    • If you decide to cancel, please let us know a month in advance of your event date. If you made a deposit, you will get a full refund.

    • If you decide to cancel three weeks prior to your event date, there will be a 25% retainment fee of the original deposit amount paid. Any cancellations made less than three weeks prior to the event date, your deposit will be non-refundable.

  • Can I change my order amount later?

    • Yes, you can change your order amount at any time up to four weeks prior to your event date without any additional fees. This allows time to purchase supplies. Changes made less than three weeks prior to the event date will incur additional fees.

    • If you increase your order, you do not need to pay an extra deposit. You will just pay the remaining balance the week before your event date.

    • If you decrease your order, your deposit that you made will go towards your order.

    • You will be allowed to make changes to your order ONCE after your order has been confirmed.

  • Do you make gluten-free options?

    • Yes, we can make gluten-free options, but we will warn clients that our kitchen is not gluten or nut free if you or any of your guests have food allergies. There will be an additional charge for gluten-free items.

  • Can you make vegan options?

    • Yes we can, but again, we will have to warn clients that our kitchen is not vegan or gluten and nut free. There will be an additional charge for vegan items.

  • Do you offer tastings/samples?

    • Unfortunately, at this time, I cannot offer any tastings or samples.

  • How do I store my items?

    • Decorated sugar cookies are very shelf stable, and can last for many weeks. We always recommend storing the cookies in a freezer bag in an airtight container in a dry, cool space for optimal freshness, or they can also be frozen for up to 3-6 months.

      • To thaw out the cookies after they have been in the freezer: let them come to room temperature for a few hours. There will be lots of condensation in the bags, please make sure to not touch the cookies while there is condensation present. It may ruin the icing in the process of thawing out. Once they thawed out, ENJOY!

    • Anything chocolate covered, cupcakes, macarons, cake pops, and cake should be stored in the refrigerator and should be brought to room temperature before enjoying.

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 © Sweet Saneets 2018